Overview

We want you to have a smooth shopping experience with PRIYBAN. Please check your order carefully when you receive it.

Due to hygiene and safety reasons, opened or used cosmetic and personal-care products are generally not eligible for return or exchange.

We may accept a return or provide a replacement/refund in cases where the product received is damaged, defective, incorrect, or missing from the order, subject to verification.

AYou may contact us if:

• You received a damaged product.
• You received a defective product.
• You received a product different from what you ordered.
• Any product is missing from your order.
• The product has been damaged during delivery.

Conditions

To request a return, replacement or refund:

• Contact us as soon as possible after receiving the order.
• Provide your order number and registered contact details.
• Provide clear photographs or videos showing the product and packaging.
• Keep the original packaging and product until the issue is resolved.
• Products that have been opened, used or tampered with may not be eligible for return.

Non-Returnable Products

For hygiene and safety reasons, opened or used face wash and other personal-care products are not eligible for return or exchange unless the product is defective or was received incorrectly.

Products damaged after delivery due to improper storage, misuse or handling may not be eligible for return or refund.

Damaged or Incorrect Order

If your order arrives damaged or you receive the wrong product, please contact us with photographs/videos of the package and product. We will review the issue and, where approved, arrange an appropriate replacement or refund.

Refunds

If a refund is approved, the refund will be processed after the return or issue verification is completed. The refund will generally be made to the original payment method, subject to the payment provider and applicable processing timelines.

How to Request a Return or Refund

Please contact PRIYBAN Customer Support with:

Email: priybancosmetic@gmail.com
Phone: 9920206705

Please include your order number, reason for the request, and photographs/videos of the product and packaging.

Cancellation

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

For questions regarding returns, replacements or refunds, please contact:

PRIYBAN
Email: priybancosmetic@gmail.com
Phone: 9920206705